Made After Ordering
Most pairs enter the workshop queue after order review rather than shipping from a warehouse.
Customer service guide
From The Workshop To Your Door.
Understand what happens before dispatch, what worldwide tracked shipping includes, and how to get help with changes, fit, damage, returns, repairs, or resoling.
Before ordering
The practical version.
Handmade production, carrier delivery, and import processing are different parts of the journey.
Tracked Dispatch
A tracking reference is shared after quality control and carrier handoff.
Worldwide Delivery
The current online offer includes standard worldwide tracked shipping for footwear orders.
Workshop Support
Order changes, fit concerns, damage, and repair questions are reviewed by the workshop.
Order journey
Three clocks, one clear sequence.
Fit review, workshop production, and carrier transit do not happen at the same time. Separating them makes an order easier to understand and track.
Track A Current Order- 01
Order And Fit Review
The workshop checks the order brief, selected options, and any sizing notes. Production may pause if clarification is needed.
Before production
- 02
Workshop Production
The pair moves through material preparation, upper making, lasting, sole construction, finishing, and quality control.
Estimated 6–8 weeks
- 03
Carrier Handoff
The parcel is handed to a tracked carrier. Transit time depends on the destination, customs, and local delivery conditions.
After quality control
Detailed guidance
Know the next step before you need it.
This page explains the current customer-service process. The order confirmation and applicable consumer law remain part of the final decision for an individual order.
01
Production Before Delivery
The workshop estimate and the carrier journey are separate timelines.
Jakkrabbits footwear is generally made or finished for the customer after an order is confirmed. The current production estimate is 6–8 weeks, beginning after the order details and any required sizing information are complete.
This is an estimate rather than a guaranteed delivery date. Material availability, fit clarification, workshop capacity, holidays, or additional quality work can change the schedule.
- Reply promptly if the workshop requests sizing or configuration clarification.
- Use Track Your Order for the current workshop stage when a record is available.
- Carrier transit begins only after the pair passes final quality control.
02
Tracked Worldwide Shipping
Standard tracked shipping is included in the current online footwear offer.
Jakkrabbits currently includes standard worldwide tracked shipping with online footwear orders. The checkout and order confirmation should show the delivery arrangement attached to the order.
Tracking becomes useful after the carrier accepts and scans the parcel. Delivery speed can vary by destination, service availability, customs processing, weather, and local carrier conditions.
- Provide a complete address, postal code, phone number, and reachable email.
- Contact support immediately if the shipping address changes before dispatch.
- Exceptional destination restrictions or carrier limitations will be discussed before dispatch.
03
Customs, Duties, And Local Taxes
Import charges are separate from the workshop and carrier shipping offer.
International orders may be assessed import duties, taxes, brokerage fees, or other charges by the destination country or local carrier. These amounts are controlled by local authorities and are not included in the standard shipping offer unless checkout explicitly says otherwise.
Customers should review their local import rules before ordering. Delays caused by customs review or a request for additional recipient information are outside the workshop production timeline.
04
Order Changes And Cancellations
The available options depend on how far the pair has moved through production.
Contact Jakkrabbits as soon as possible if an order detail or shipping address needs to change. The workshop will review the request against the current order stage.
Once materials have been allocated or cut, or production has started, some changes or cancellation may no longer be possible. Any available adjustment, refund, or next step will be confirmed in writing.
- Include the order number and email used at checkout.
- Do not place a second order to correct the first one before contacting support.
- Nothing on this page limits consumer rights that cannot legally be limited.
05
Return And Fit Requests
Contact the workshop before sending a pair back.
Because many Jakkrabbits pairs are made or customized after confirmation, return and exchange options depend on the product, selected options, condition, order record, and applicable consumer law.
If the fit or product is not as expected, contact support before wearing the pair outdoors, altering it, or arranging a return. The workshop will ask for the order number, fit description, and clear photos when relevant, then provide the available next step.
- Do not ship footwear back until return instructions and an address are confirmed.
- Keep the packaging and order information while the request is reviewed.
- Natural leather grain, shade, pull-up, and patina variation are not automatically product faults.
06
Damage Or Incorrect Order Details
Document the parcel and product so the workshop can assess the issue.
If the parcel arrives damaged, or the received pair appears different from the confirmed order brief, contact support promptly. Include photos of the outer parcel, shipping label, footwear, and the specific concern.
Jakkrabbits will compare the evidence with the order record and confirm the appropriate next step. Do not discard packaging or attempt a repair before the assessment is complete.
07
Workmanship, Repairs, And Resoling
Repairability is part of the design, but every service request needs assessment.
Jakkrabbits designs many pairs with welted, repairable construction. Whether a pair can be repaired or resoled, and where that work should be completed, depends on the construction, wear, materials, and customer location.
For a possible workmanship concern or repair request, send the order number, clear photos, and a short description of how the issue developed. The workshop will review the case before confirming service options, coverage, cost, or shipping responsibility.
Choose the issue
Reach the right support path.
Starting with the reason for contact helps the workshop ask for the right order details and evidence.
01
Change An Order
Ask before materials are cut or production advances.
Request A Change02
Fit Or Return Concern
Describe the fit before outdoor wear or alteration.
Start A Fit Review03
Damage Or Wrong Detail
Prepare parcel and footwear photos for assessment.
Report A Problem04
Repair Or Resole
Share photos so the construction and wear can be reviewed.
Ask The WorkshopStill uncertain?
Ask before the pair enters production.
Send the product or order number, your destination country, and the question. For a current order, use the email attached to checkout.