Question 1

Should I use Choose A Design or Made To Order?

Accepted Answer

Choose A Design is the faster route when an existing Jakkrabbits silhouette already suits you. Open a product, choose the available size and options, then add it to your cart.

Made To Order is for a more guided build where you want to choose the model, leather, sole, construction, and finishing details step by step.

Question 2

Are Jakkrabbits pairs ready to ship?

Accepted Answer

The current online journey is built around footwear that is made or finished after order confirmation. Product pages show the relevant lead-time guidance before checkout.

Question 3

How long does a pair take to make?

Accepted Answer

The current workshop estimate is 6–8 weeks after the order details and any required sizing information are complete. This is a production estimate, not a guaranteed delivery date. A request for clarification, material availability, additional quality work, or workshop capacity can affect timing.

Question 4

What should I check before placing an order?

Accepted Answer

Review the model, leather, sole, construction, size, width, shipping address, and contact details. For a custom build, the submitted configuration becomes the workshop brief. Ask for sizing or design help before checkout when any detail is uncertain.

Question 5

Can I order from outside Indonesia?

Accepted Answer

Yes. Jakkrabbits serves international customers and the current online offer includes standard worldwide tracked shipping for footwear orders. Local import duties, taxes, or carrier collection fees may still apply at the destination.

Question 6

How do I choose my size?

Accepted Answer

Start with the Lasts & Sizing guide and measure both feet as instructed. Compare those measurements with your fit history rather than relying only on a size worn in another brand. If the feet differ or the fit is uncertain, contact the workshop before production.

Question 7

What is a last?

Accepted Answer

A last is the three-dimensional form that gives footwear its shape and influences toe room, volume, heel hold, and overall fit. Two pairs marked with the same size can fit differently when they use different lasts.

Question 8

Can I order the same size I wear in another brand?

Accepted Answer

Use another brand only as fit history, not as a direct conversion. Last shape, width, sock choice, and personal fit preference can change the recommendation.

Question 9

Can the workshop help with wide, narrow, or different-sized feet?

Accepted Answer

Share both-foot measurements and explain where footwear usually feels tight or loose. The workshop can review the available last and width options before confirming what is practical for the selected design.

Question 10

Does sizing guidance guarantee the fit?

Accepted Answer

Sizing guidance reduces uncertainty but cannot guarantee a subjective fit. Accurate measurements, fit history, sock choice, and prompt replies to workshop questions produce the best recommendation.

Question 11

Can I customize an existing design?

Accepted Answer

Yes. Existing designs can act as a starting point, with available changes shown in the product or Made To Order journey. The workshop may contact you if a selected combination needs clarification.

Question 12

What can I customize?

Accepted Answer

The available choices can include model, leather, sole, construction, hardware, edge finish, and other details. Options vary by design because not every material or construction works with every silhouette.

Question 13

Do custom choices change the price?

Accepted Answer

They can. The configurator should show the running price as choices are made. The final cart item preserves the selected build and price for review before checkout.

Question 14

Can I change a custom order after checkout?

Accepted Answer

Contact the workshop immediately. Available changes depend on the production stage and whether materials have already been allocated, cut, or assembled.

Question 15

Will my leather look exactly like the product photo?

Accepted Answer

Natural leather varies in grain, shade, pull-up, creasing, and how it develops patina. Product photography represents the material and design direction, but each hide and finished pair has its own character.

Question 16

What does welted construction mean?

Accepted Answer

Welted footwear joins the upper and sole through a structured construction designed for durability and future repair. The exact method can vary by product, including hand-welted and Goodyear-welted builds.

Question 17

Can Jakkrabbits footwear be resoled?

Accepted Answer

Many Jakkrabbits designs are built with repairable welted construction. Resole suitability depends on the specific build, wear, materials, and the condition of the upper and welt.

Question 18

Will the footwear need a break-in period?

Accepted Answer

Substantial leather footwear can soften and settle with wear. Break-in should not be used to ignore sharp pain, severe pressure, or obvious heel movement. Contact the workshop if the initial fit feels fundamentally wrong.

Question 19

How should I care for the leather?

Accepted Answer

Brush away dust, let damp footwear dry naturally, use shoe trees when appropriate, and condition sparingly with a product suitable for the leather. Avoid direct heat and test care products on a hidden area first.

Question 20

How much is shipping?

Accepted Answer

The current online footwear offer includes standard worldwide tracked shipping. Any exceptional destination restriction or carrier limitation should be discussed before dispatch.

Question 21

Are duties and taxes included?

Accepted Answer

Not unless checkout explicitly says they are included. The destination country or local carrier may assess import duties, taxes, brokerage fees, or other charges.

Question 22

When will I receive tracking?

Accepted Answer

Tracking is shared after the pair passes quality control and the carrier accepts the parcel. The workshop production estimate ends before the separate carrier journey begins.

Question 23

What if tracking has not moved?

Accepted Answer

A parcel can wait between scans during export, customs, or local handoff. Check the carrier record first. If it remains unclear, contact Jakkrabbits with the order number and tracking reference.

Question 24

Can I return a custom or made-to-order pair?

Accepted Answer

Return and exchange options depend on the product, selected customization, condition, order record, and applicable consumer law. Contact the workshop before wearing the pair outdoors or shipping it back.

Question 25

What if my parcel is damaged or a detail is wrong?

Accepted Answer

Keep the packaging and contact support promptly. Include photos of the parcel, shipping label, footwear, and the specific concern so the workshop can compare them with the confirmed order brief.

Question 26

What should I include when contacting support?

Accepted Answer

Include your name, order number when relevant, the email used at checkout, and a concise description. Fit, damage, workmanship, and repair questions are easier to assess with clear photos.

Start With A Clear Answer.

Frequently asked questions

Give the workshop enough context.

Start With A Clear Answer.

Frequently asked questions

OrderingShould I use Choose A Design or Made To Order?

OrderingAre Jakkrabbits pairs ready to ship?

OrderingHow long does a pair take to make?

OrderingWhat should I check before placing an order?

OrderingCan I order from outside Indonesia?

Sizing & FitHow do I choose my size?

Sizing & FitWhat is a last?

Sizing & FitCan I order the same size I wear in another brand?

Sizing & FitCan the workshop help with wide, narrow, or different-sized feet?

Sizing & FitDoes sizing guidance guarantee the fit?

CustomizationCan I customize an existing design?

CustomizationWhat can I customize?

CustomizationDo custom choices change the price?

CustomizationCan I change a custom order after checkout?

Craft & CareWill my leather look exactly like the product photo?

Craft & CareWhat does welted construction mean?

Craft & CareCan Jakkrabbits footwear be resoled?

Craft & CareWill the footwear need a break-in period?

Craft & CareHow should I care for the leather?

DeliveryHow much is shipping?

DeliveryAre duties and taxes included?

DeliveryWhen will I receive tracking?

DeliveryWhat if tracking has not moved?

Changes & SupportCan I return a custom or made-to-order pair?

Changes & SupportWhat if my parcel is damaged or a detail is wrong?

Changes & SupportWhat should I include when contacting support?

Give the workshop enough context.